SimpleModern allows eligible customers to request a return or exchange within 30 calendar days from the date their order is delivered. Eligible returns may be requested even when there is no specific product issue or reason for the return.
Starting a Return
Please reach out to our customer care team before shipping any merchandise back to us. After your request has been reviewed and approved, we will provide the applicable return instructions and a prepaid shipping label.
SimpleModern covers eligible return shipping expenses for:
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No-reason returns or exchanges
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Products received damaged or defective
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Items that do not match the order
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Missing products or other verified quality-related problems
Sending an item back without receiving return authorization may result in additional processing time.
Damaged, Defective, or Incorrect Orders
If your package arrives with damaged merchandise, a defective product, missing contents, or an item different from what you ordered, please contact us as soon as reasonably possible.
After reviewing the issue, we may provide a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances and any rights provided by applicable consumer protection laws.
Conditions for Standard Returns
For a return that is not related to damage, defects, or an order error, the merchandise should be returned in its original condition.
Where applicable, please include:
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Original packaging
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Included accessories or components
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Proof of purchase
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No avoidable damage or excessive signs of use
Products Excluded From No-Reason Returns
The following products are generally not eligible for a no-reason return:
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Personalized or custom-made products
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Clearance merchandise or items identified as Final Sale
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Gift cards
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Opened intimate or hygiene-sensitive products
These exclusions do not limit applicable consumer rights or remedies for merchandise that arrives damaged, defective, incorrect, or incomplete.
Exchanges
An exchange request must also be submitted within the 30-day return period.
Once the original item has been returned and inspected, we may arrange shipment of an eligible replacement. Depending on the circumstances, we may offer another appropriate exchange solution.
Refund Processing
After an authorized return reaches us and passes the applicable review, an approved refund will be credited to the original payment method.
Please allow 5–10 business days after the refund is issued for the credit to appear in your account. The actual posting period is determined by your financial institution or payment provider.
Order Cancellation
If you want to cancel an order, please contact us before it has been shipped.
Once the package has been dispatched, cancellation is no longer available. Any eligible return, exchange, or refund will then be handled under the terms of this policy.
Contact Information
For assistance with a return, exchange, refund, or order issue, please contact SimpleModern.
Store Name: SimpleModern
Website: simplanionse.shop
Email: Support@simplanionsa.shop
Phone: +1 (803) 319-5219
Address:
3401 Firestone Road
North Charleston, SC 29418
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/New_York.