Which locations do you deliver to?
At present, SimpleModern accepts orders for delivery within the United States only. Every U.S. order includes free standard shipping.
When should I expect my order?
Most orders leave our processing stage within 1–2 business days. Following dispatch, standard carrier delivery generally requires an additional 4–6 business days.
How can I track my shipment?
Once your package has been dispatched, tracking details will be sent to you. Newly created tracking numbers may not show movement immediately, so please allow the carrier some time to register the shipment.
Is it possible to stop an order after placing it?
Cancellation requests must reach us before the order is shipped. After dispatch, an order cannot be canceled, and any eligible return or exchange will be handled under our Refund Policy.
How long do I have to return or exchange an item?
Qualifying products can be returned or exchanged within 30 calendar days of delivery. Eligible no-reason returns are included within this period.
Do you cover the cost of sending a return?
For an approved return, we provide a prepaid return label when applicable. Eligible return shipping costs are covered for qualifying no-reason returns and for products that arrive damaged, defective, incorrect, or missing.
Which items are excluded from no-reason returns?
The following categories are generally not eligible for change-of-mind returns:
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Customized or made-to-order products
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Clearance or Final Sale merchandise
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Gift cards
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Opened intimate or hygiene-sensitive products
These exclusions do not remove any applicable rights concerning items that arrive damaged, defective, incorrect, or missing.
How long does a refund take?
After an approved return has been received and processed, the refund is sent back to the original payment method.
Please allow approximately 5–10 business days for the refund to appear. The actual timing depends on the customer's bank or payment provider.
What payment options are available?
All transactions are completed in U.S. Dollars (USD).
Depending on what is available at checkout, eligible card options may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Are taxes included in my order?
Applicable sales taxes are collected whenever required by law. The checkout page will show the final order total, including any applicable taxes, before payment is completed.
What kinds of products are available?
Our selection may include:
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Tumblers and travel cups
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Reusable water bottles
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Lunch and food-storage products
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Backpacks and carry bags
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Drinkware accessories
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Cleaning and care tools
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Family and pet mealtime accessories
Product selection and availability may change as our store is updated.
Where can I check care and safety instructions?
Product-specific guidance should be taken from the relevant product listing, packaging, labels, and manufacturer instructions.
Depending on the item, this information may cover materials, capacity, compatibility, cleaning methods, care requirements, temperature limitations, and safety recommendations.
How do I reach SimpleModern?
Our customer care team can assist with product questions, orders, payments, shipping, returns, and exchanges.
Store Name: SimpleModern
Email: Support@simplanionsa.shop
Phone: +1 (803) 319-5219
Address:
3401 Firestone Road
North Charleston, SC 29418
United States
Customer Care Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/New_York.